Privacy Policy

Last Updated: July 2026

At HiveX, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.

Information We Collect

When you place an order or create an account, we may collect:

• Name

• Email address

• Billing information

• Purchase history

• License activation information

• Device or browser information used to access our services

• IP address and other technical information for security purposes

How We Use Your Information

Your information may be used to:

• Process and fulfill orders

• Deliver digital products and license keys

• Verify purchases

• Provide customer support

• Improve our products and services

• Detect fraud and unauthorized activity

• Comply with legal obligations

Payment Information

Payments are processed through secure third-party payment providers. HiveX does not store complete payment card information on its servers.

Data Security

We implement reasonable administrative and technical safeguards to protect your information from unauthorized access, disclosure, or misuse. While no online system can be guaranteed to be completely secure, we strive to maintain industry-standard security practices.

Third-Party Services

We may use third-party providers for:

• Payment processing

• Email delivery

• Website hosting

• Analytics

• Customer support

These providers receive only the information necessary to perform their services.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze website traffic.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Contact us regarding privacy concerns

Contact

If you have questions regarding this Privacy Policy, please contact us through the support methods listed on our website.

Refund Policy

Last Updated: July 2026

Digital Product Sales

All products sold by HiveX are digital products delivered electronically.

No Refunds

All sales are final. No refunds, exchanges, or cancellations will be provided once an order has been completed.

Because digital products and license keys are delivered instantly and cannot be returned, we are unable to offer refunds for any reason, including but not limited to:

• Accidental purchases

• Change of mind

• Failure to read the product description

• Incompatibility with your system when minimum requirements are not met

• User configuration issues

• Software conflicts

• Failure to follow installation instructions

• Personal preference

Customer Responsibility

Customers are responsible for:

• Reviewing product descriptions before purchasing

• Ensuring their system meets all listed requirements

• Following installation instructions

• Providing a valid email address for license delivery

Technical Assistance

If you experience technical issues, HiveX Support will make reasonable efforts to assist with installation, activation, and troubleshooting.

Support does not guarantee compatibility with unsupported operating systems, third-party software, modified systems, or environments outside the product's documented requirements.

Chargebacks

Unauthorized chargebacks or payment disputes for successfully delivered digital products may result in:

• Immediate suspension or termination of licenses

• Permanent account suspension

• Restriction from future purchases

• Submission of purchase records and delivery confirmation to the payment provider during dispute resolution

Exceptions

Refunds will only be considered where required by applicable law or if HiveX determines, at its sole discretion, that a refund is appropriate under exceptional circumstances.

By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.